We are providing a safe environment
in our offices.

Innovations in
Virtual Hearing Care

Reading Time: 5 minutes
"by " Elizabeth Lande

Recently, HearingLife’s Chief Audiologist, Dr. Leslie Soiles, held a Facebook Live session to share updates on how HearingLife's experts have been serving the needs of the hearing loss community during the pandemic. HearingLife has expanded its offerings and streamlined services over recent months to offer virtual service to better support changing needs. If you weren't able to attend the event (or are not on Facebook), we invite you to learn more about these services here.

Dr. Soiles also shared that August marked HearingLife's 14-year anniversary. While their roots go much farther back (which you can read about in Our Story), they are proud of the great headway they have made as a company.

Industry-leading solutions in the age of Covid-19

As many parts of the country shut down in the wake of the Coronavirus, HearingLife listened to their customers and designed solutions to meet their needs. Dr. Soiles explained how these innovations in hearing care have become industry standards through the launch of new safety protocols and care you can count on programs.

If you haven’t been to a HearingLife office for a while, you will notice some changes. To keep both clients and team members safe, it is required that everyone wear a mask and staff are performing temperature screenings when customers enter the office. In addition, they are sanitizing surfaces between appointments, “We are limiting crossover contamination between clients by making visitors wait in the car, so we can invite them into the office only once the previous appointment is over,” the Chief Audiologist explains, "allowing for social distancing and a safer experience."

Dr. Soiles explained that during the height of the crisis, when many hearing aid centers across the country had to close, HearingLife shipped free batteries to thousands of people (both to their own customers and people who had previously not been to HearingLife for treatment), free of charge. Now that their locations are open again, they are asking customers to contact their local HearingLife office to get new batteries. Hearing aid wearers who did not purchase their devices from HearingLife can contact the HearingLife Patient Support Center at 844-836-5003 or go to Find a hearing center on the HearingLife.com website and enter your zip code to get started.

To provide for minimal-contact care, HearingLife has implemented "1-2-3 Drive-Up Service." This allows customers to receive help without leaving their car, minimizing exposure for everyone. It's very simple. For repair or adjustment services, a HearingLife team member will meet you in your car, take your hearing aid in for service and return it to you. Please inquire about this service when you book an appointment to confirm availability.

Earlier this spring, Dr. Soiles and her colleagues launched virtual services that would connect patients with an audiologist who could troubleshoot their issues with their hearing aids. Even with extraordinary safety measures in place, some of their clients did not feel ready or able to leave their homes. Their providers have now started to offer face-to-face tele-consults using a variety of apps, depending on the customer's comfort level. Whether via Facebook, Messenger, Skype, Zoom, Teams or FaceTime, the RemoteCare team answers questions from customers across the country.

Often, when trying to coach clients over the phone, it is much easier to troubleshoot problems by providing videos via email or referencing online videos to troubleshoot problems with a hearing aid. Dr. Soiles explains, “A picture is worth a thousand words. Never was that more true.”

Anyone can access these complimentary videos and guides in our Self Help information. Dr. Soiles encourages everyone to explore this informative resource and discover important maintenance tips, such as how to take care of plugged wax guards. The guides include clear descriptions, pictures and videos on a variety of topics.

“HearingLife is exploring all new opportunities to better service our customers,” explains Dr. Soiles to the Facebook Live audience. “HearingLife is partnering with a number of other companies that are looking for a way to have a hearing assessment conducted from the comfort of somebody’s home. As part of a beta study in a few select states, HearingLife is testing remote assessments. As we learn more about the program, we plan to provide this service across the country.” For information about enrolling in remote hearing assessments, and to see if your state is among the beta testing locations, contact HearingLife at 844-836-5003.

Have questions or comments about HearingLife's new services? There is a new way for you to share your thoughts on our Feedback page. For 14 years, HearingLife has been serving people with hearing loss, and the entire team looks forward to providing the best solutions for hearing loss to you.