Welcome to the HearingLife AfterCare Program. As part of the program, you receive a range of complimentary, lifetime aftercare services designed to ensure that you get the most out of your hearing aids.
HearingLife AfterCare Program
hearing aid trial**
What is the HearingLife AfterCare Program?
1. HearingLife welcome program
30-day Good Start program includes a one-month return policy (money-back guarantee)
2. Hearing aid maintenance
Complimentary hearing aid cleaning, fitting, adjustments and repair services. Complimentary non-rechargeable batteries for the life of your hearing aid. Loss and replacement coverage.
3. OnDemand after-hours service
Complimentary service for HearingLife customers, provides assistance via phone or virtual consultation for all types of hearing-related or hearing device issues.
HearingLife's AfterCare Benefits
included with every hearing device purchase
Complimentary repair service of all hearing aids++
Clean and tune your current hearing aids
Loss and damage coverage++
Complimentary annual checkups
3 ways to contact us about AfterCare services
Monday-Friday: 7:30am-10:00pm EST Saturday-Sunday: 8:30am-5:00pm EST (please note that office hours vary by location)Call 1-844-536-5003
Our online chat is open weekdays from 9:00am - 5:00pm EST
1. HearingLife Welcome Program
30-day Good Start program
Our Good Start program provides you with support, tips, and advice on how to get the most out of your hearing aids. This ensures that you get off to a good start with your devices.
1-month return policy
To make sure your hearing aids are the right fit for you and your lifestyle, HearingLife gives you the opportunity to try your hearing aids for a full month. If you are not fully satisfied, you may return your hearing aids within 30 days for a full refund.
30-day risk-free exchange
With our 30-day, risk-free trial you have a full month to decide whether you want to exchange them for a different hearing aid model or style. If you are not fully satisfied, you may exchange or return your hearing aids for a full refund within the 30-day period.
2. Hearing aid maintenance
Complimentary hearing aid cleaning
To ensure your hearing aids are always kept clean and in good shape, our hearing care experts are available to clean them for you. You can also learn how to clean them yourself at home.
Complimentary hearing aid fittings and future adjustments
As you get used to your hearing aids and the way in which you wish to hear through them, your hearing care expert can program and/or adjust them to suit your hearing needs.
Complimentary hearing aid repairs
Like everything in life, your hearing aids may need servicing from time to time in order to ensure that the internal components are working optimally. Book your annual hearing aid service appointment.
Complimentary non-rechargeable batteries
As part of the AfterCare program, customers can order additional non-rechargeable batteries from their local HearingLife office.
Whenever you are in need of new domes, you can order complimentary hearing aid domes from your local hearing center. You might prefer to keep an extra pack on hand so that you have an extra supply whenever you need them.
Loss and replacement coverage
With HearingLife's loss and cover insurance, you are fully covered if you lose your hearing aid and require a replacement++.
"My provider really went above and beyond. She made several recommendations on settings that have worked. She also took time and reviewed my presets and made adjustments. Bottom line: much improved performance from my devices!"Find nearest office
3. Online and in-person consultations
Yearly service check-ups
Our experts recommend checking your hearing aids once a year in order to make any necessary adjustments and ensure that you are getting the most out of your hearing aids.
Complimentary in-person consultations
In order to provide guidance at every step of your journey, we provide follow-up consultations, which can serve to address your hearing health concerns, educate you about the latest hearing technology, and provide reliable follow-up care.
Online consultations / self-guided resources
HearingLife provides convenient, online consultations so that you can talk to a hearing care expert from the comfort of your own home – either online, by phone, or by sending us an email. We have also developed a compilation of self-guided resources online.
Hearing aid accessories
The following hearing aid accessories can make your daily life more convenient:
- ConnectClip: Hear people more clearly and control your hearing aids discreetly
- TV Adapter: Stream the sound of your TV directly into your hearing aids
- Remote Control: Discreetly control your hearing aids
- Phone Adapter: Connect your hearing aids to your landline phone