Image show customer looking at HearingLife AfterCare Program

HearingLife AfterCare Program

For purchases qualified for the AfterCare Program, you receive a range of complimentary, lifetime aftercare services designed to ensure that you get the most out of your hearing aids.

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What is the HearingLife AfterCare Program?

1. HearingLife welcome program
30-day Good Start program includes a one-month return policy (money-back guarantee)

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2. Hearing aid maintenance 
When you purchase a hearing device that includes the AfterCare Program, you will receive complimentary hearing aid cleaning, fitting, adjustments and repair services. Complimentary non⁠-⁠rechargeable batteries for the life of your hearing aid. Loss and replacement coverage.++

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online consultations
3. OnDemand after-hours service
Complimentary service for HearingLife customers, provides assistance via phone or virtual consultation for all types of hearing-related or hearing device issues.

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HearingLife's AfterCare Benefits

Complimentary repair service of all hearing aids++
Clean and tune your current hearing aids
Loss and damage coverage++
Complimentary annual checkups
OnDemand care

3 ways to contact us about AfterCare services

Call us
Monday-Friday: 7:30am-10:00pm EST
Saturday-Sunday: 8:30am-5:00pm EST (please note that office hours vary by location)

Call 1-844-536-5003
Chat online
Our online chat is open weekdays from
9:00am-5:00pm EST

Email us
Our customer service responds to e-mails within 24 hours

1. HearingLife Welcome Program

30-day Good Start program
Our Good Start program provides you with support, tips, and advice on how to get the most out of your hearing aids. This ensures that you get off to a good start with your devices. 
1-month return policy
To make sure your hearing aids are the right fit for you and your lifestyle, HearingLife gives you the opportunity to try your hearing aids for a full month. If you are not fully satisfied, you may return your hearing aids within 30 days for a full refund.
30-day risk-free exchange
With our 30-day, risk-free trial** you have a full month to decide whether you want to exchange them for a different hearing aid model or style. If you are not fully satisfied, you may exchange or return your hearing aids for a full refund within the 30-day period.

2. Hearing aid maintenance 

Image show hand cleaning a hearing aid
Complimentary hearing aid cleaning
To ensure your hearing aids are always kept clean and in good shape, our hearing care experts are available to clean them for you. You can also learn how to clean them yourself at home.

Hearing aid cleaning

Image show women fitting with a hearing aid
Complimentary hearing aid fittings and future adjustments
As you get used to your hearing aids and the way in which you wish to hear through them, your hearing care expert can program and/or adjust them to suit your hearing needs.

Hearing aid repair and adjustment

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Complimentary hearing aid repairs
Like everything in life, your hearing aids may need servicing from time to time in order to ensure that the internal components are working optimally. Book your annual hearing aid service appointment.

Book an appointment

photo of hearing aid batteries at HearingLife
Complimentary non-rechargeable batteries
As part of the AfterCare Program, customers can order additional non⁠-⁠rechargeable batteries from their local HearingLife office.

Hearing aid batteries

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Complimentary domes
Whenever you are in need of new domes, you can order complimentary hearing aid domes from your local hearing center. You might prefer to keep an extra pack on hand so that you have an extra supply whenever you need them. 

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Loss and replacement coverage
With HearingLife's loss and cover insurance, you are fully covered if you lose your hearing aid and require a replacement++. 

Insurance for your hearing aid

"My provider really went above and beyond. She made several recommendations on settings that have worked. She also took time and reviewed my presets and made adjustments. Bottom line: much improved performance from my devices!"

Bob W., Muskego, WI

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3. Online and in-person consultations

yearly check ups
Yearly service check-ups
Our experts recommend checking your hearing aids once a year in order to make any necessary adjustments and ensure that you are getting the most out of your hearing aids. 
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Complimentary in-person consultations
In order to provide guidance at every step of your journey, we provide follow-up consultations, which can serve to address your hearing health concerns, educate you about the latest hearing technology, and provide reliable follow-up care. 
Online consultations and self-guided resources
HearingLife provides convenient, online consultations so that you can talk to a hearing care expert from the comfort of your own home – either online, by phone, or by sending us an email. We have also developed a compilation of self-guided resources online. 

Hearing aid accessories

Hearing aid accessories

The following hearing aid accessories can make your daily life more convenient:

  • ConnectClip: Hear people more clearly and control your hearing aids discreetly
  • TV Adapter: Stream the sound of your TV directly into your hearing aids
  • Remote Control: Discreetly control your hearing aids
  • Phone Adapter: Connect your hearing aids to your landline phone

Connectivity accessories