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Customer Service

Your hearing is our expertise. Our customer service team is available to provide support for both hearing aid and hearing care inquiries - whether you're at home or on the go.

With our wide range of remote services, you receive high-quality hearing care from our experts - all from the comfort of your home.

4 ways to reach our customer service

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Call us
Mon-Fri: 7:30am-10:00pm EST Sat-Sun: 8:30am-5:00pm EST (please note that office hours vary by location)
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Chat online
Our online chat is open weekdays from 9:00am-5:00pm
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By e-mail
Our customer service will get back to you within 24 hours
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Request a call back
We will call you back within 48 hours
Request call back

How can we help you?

Our trained experts offer the following services:

  1. Comprehensive hearing assessments and consultations
  2. Hearing aid and hearing aid accessory support
  3. Hearing aid fittings and adjustments
  4. Battery and dome ordering services
  5. Hearing aid cleaning and repairs
  6. Guidance on when to book a hearing assessment

Quick links to self-guided resources

Learn how to use and maintain your hearing aids
See videos

You are always welcome to visit us

Our centers are open, and the safety of our customers and employees is our highest priority. We are taking high security precautions to ensure optimal safety and hygiene when you visit our centers.

Read about our safety

3 steps to improve your hearing

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1. Schedule
your complimentary hearing assessment online or by phone
Book appointment
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2. Try
with a risk-free trial and experience firsthand
Risk-free 30-day trial
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3. Enjoy
life-changing hearing care and receive complimentary AfterCare program
AfterCare program