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HearingLife OnDemand - Hearing Care You Can Count On
Weekdays
Weekdays
8:30AM – 10PM EDT
Weekends
Weekends
9:30AM – 3PM EDT

HearingLife is your expert resource.

Backed by over a century of hearing healthcare experience, our team of knowledgeable hearing care specialists stand ready to help you better understand your hearing loss, and your treatment options.

 

Please fill out the form to request a call back from an OnDemand expert.

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Our customers say

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4.8 out of 5 based on 52,749 reviews
as of 02/07/2024

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OnDemand services available to everyone.

Our OnDemand expert team of hearing care professionals is available to provide assistance via phone or virtual consultation, to help you with any of your questions about:

• Hearing loss and treatment options
• Prescription hearing aids
• Over-the-counter hearing aids


Expert hearing care resources now available free to everyone in the U.S.+


Meet our OnDemand Team
Free Live Webinars

 

OnDemand helped 81.3% of customers resolve their issues on the first call.

 

OnDemand Care Coach

Services available exclusively for HearingLife customers.

Your Care Coach is here for you++ for the following:

• Counseling
• Troubleshooting
• Onboarding
• Connectivity
• Repairs
• Replacements

OnDemand Support: 888.277.3802
WEEKDAYS: 5PM – 10PM EDT
WEEKENDS: 9AM – 3PM EDT

During regular business hours, please call your local HearingLife office.

LEARN with HearingLife

Have more questions? 

Our Learn with HearingLife section may have what you need to know!

Learn with HearingLife

+For medical emergencies, please call 911 or go to your local emergency room. During regular business hours, contact your local HearingLife office who may be able to offer virtual care services. OnDemand is a complimentary service in addition to the services normally provided at our offices.

++The availability of some services varies by state. See office for details. Closed on Federal holidays.

Weekdays
Weekdays
8:30AM – 10PM EDT
Weekends
Weekends
9:30AM – 3PM EDT

Meet the Team

headshot of abigail bavaro
Audiologist
headshot of abigail bavaro
Abigail Bavaro

Audiologist

Dr. Abbey Bavaro is a clinical audiologist for the OnDemand team and in the Dublin, Ohio office for HearingLife. She received her undergraduate degree from Case Western Reserve University in 2015 and obtained her audiology doctoral degree from Northeast Ohio Au.D. Consortium in 2019. Dr. Bavaro completed her fourth-year externship at the Cleveland Clinic. She is passionate about helping people hear better and improving cognition for all patients. When she is not helping people hear better, Dr. Abbey enjoys spending time with her husband and two kids. She loves working out, traveling, and watching sports.

"I believe that it is essential to offer virtual care for all of our patients. Our OnDemand team is here to help people improve their hearing, understand their hearing aids, connect devices, and utilize the improvements in technology. OnDemand allows patients and their family to call and get help from the comfort of their home."

"One of my favorite experiences with virtual care was being able to assist a patient's daughter to help her mom get her hearing aids functioning again. The patient had been hospitalized and her daughter was eager to get her mom's hearing aids working. The closest HearingLife location was far away, and they were dealing with a lot of medical complications. I was able to virtually assist this family and get her devices working again so that she could hear and understand her family, friends, and medical staff in a critical time."

amber scheppers barr
Hearing Aid Dispenser Lic. #HA-8491, BC-HIS
amber scheppers barr
Amber Barr

Hearing Aid Dispenser Lic. #HA-8491, BC-HIS

Amber Scheppers-Barr has been a member of the HearingLife family since 2017. She graduated with a Bachelor of Arts degree from the University of Nebraska. She then went on to become certified by the National Board for Certification in Hearing Instrument Sciences (NBC-HIS) in 2019. Amber is a Hearing Care Provider at HearingLife’s San Clemente, CA office, as well as an OnDemand Care Coach.

She prides herself on offering professional and compassionate care throughout the hearing care process. With OnDemand, Amber can help people across the country, and she enjoys being able to guide callers through their concerns and offer the best recommendations possible. Amber recalled one memorable call where she helped an individual on vacation find a HearingLife office when their device stopped working. She understands the importance of providing care for those that are not able to visit our locations.

Outside the office, Amber enjoys spending time with her family and watching her daughters play sports, going to the beach, and taking her three dogs for walks.

headshot of anna williams
Hearing Instrument Specialist Lic. #IL.03309
headshot of anna williams
Anna Williams

Hearing Instrument Specialist Lic. #IL.03309

Anna Williams is an OnDemand remote care and telehealth provider for HearingLife. She is also a provider established in-office in Zanesville, Ohio. Anna is licensed by the Ohio Speech and Hearing Professionals Board as a Hearing Instrument Specialist. Anna Graduated in 2005 with a Bachelor of Science degree in Chemistry from Georgia Southern University. She is also a member of the International Hearing Society. Over the course of many years, she has built a successful career helping the hearing impaired.

Anna enjoys helping customers via telehealth and believes this service is imperative, due to the growing role of technology in the industry. "I have many examples, but my favorite experiences working for OnDemand are always around the holidays. Offices are closed, patients are with their loved ones and desperate for help. A quick phone call to us gets them back to hearing their family again for those precious moments. They are so grateful, and it is the greatest feeling to help them!"

Anna has three children and all three are involved in sports, so her free time is busy with their activities. She enjoys traveling with her family and reading when she has a spare moment!

ashlynn moody
Hearing Instrument Specialist
ashlynn moody
Ashlynn Moody

Hearing Instrument Specialist

Ashlynn Moody is a licensed Hearing Instrument Specialist in Florence, SC and has been a team member of that location for 12 years. Ashlynn has a passion for helping people improve their quality of life by treating their hearing loss. Not only does she work full time in the clinic but, in addition to being part of the Remote Care Team, she spends one Friday a month visiting local assisted living facilities to care for patients unable to come into the clinic for in-person care. When not in the office, or out visiting patients, Ashlynn loves to spend time gardening, running, and playing with her granddaughter.

“Being able to offer our patients Remote Care options is a huge benefit. It allows us to support patients whether they are brand new to wearing hearing devices or experienced users who are having difficulties outside of clinic hours.”

“I really love that I speak with so many people from all over the country. One of my favorite experiences was with a gentleman who needed to be able to attend an important Zoom call but had a new phone and needed help pairing his aids to his phone. It only took a few minutes to walk him through the steps and he was so relieved that it was a simple fix.”

brianna rangel
Hearing Care Provider
brianna rangel
Brianna Rangel

Hearing Care Provider

Brianna Rangel is a Ventura, California local currently pursuing a Bachelor of Science degree in Medical Studies at ASU and about 5 years of experience in the field the hearing health industry. She believes virtual care is crucial because it breaks down access barriers, especially for those who may have difficulty traveling. One memorable experience for Brianna was helping a 98-year-old woman understand Bluetooth technology, and how to properly stream, bridging the gap between her understanding and the technology of this time.

Outside of work, she enjoy working out, delving into human physiology through reading, and experimenting with cooking meals from different cultures.

caitlin mcvoy
Audiologist
caitlin mcvoy
Caitlin McVoy

Audiologist

Caitlin McVoy is a licensed audiologist and Care Coach for the OnDemand team with Hearing Life. She received her bachelor's degree from the University of Arkansas in 2011 and completed her doctoral degree at the University of Arkansas for Medical Sciences in 2015, before joining HearingLife in the same year. Caitlin chose this career path after realizing how important hearing is to interpersonal relationships and everyday living. In her free time, she enjoys traveling and spending time with her husband and daughter.

“Virtual care has become extremely important and almost necessary in today’s world,” says Caitlin.

“Hearing aid technology allows us to help people not only in the clinics but across the world. Many people have limitations getting to an office, and if we can take that burden away and help them hear better, we should take advantage of that.”

eliza woyak
Hearing Instrument Specialist
eliza woyak
Eliza Woyak

Hearing Instrument Specialist

Eliza Woyak is a hearing instrument specialist at the Waupaca, WI HearingLife office, as well as a virtual Care Coach for OnDemand. She graduated from the University of Wisconsin Stevens Point in 2018 with a degree in Communicative Sciences and Disorders. She started working for HearingLife after graduation and has been part of the OnDemand team since 2021. Eliza is extremely passionate about hearing sciences and loves helping people hear better.

“I believe virtual hearing health care is important because in office care is not always an option for everyone,” said Eliza. “There are times when someone may not be able to make it into an office but needs assistance. Virtual care professionals are there when no one else can be. We are there to help when someone is in a pinch and can be the difference between being able to hear over the weekend or not.”

When she is not working, she enjoys spending time with her daughter, gardening, and being outdoors.

emily hensarling
Audiologist
emily hensarling
Emily Hensarling

Audiologist

Emily Hensarling has been practicing audiology since 2002. She earned her master’s degree from The College of New Jersey in 2002 and her doctoral degree from Salus University in 2005. Being hearing impaired herself, she has an intimate understanding of what living with hearing loss feels like and how properly fitted hearing aids can improve the quality of someone’s life. “Improving the quality of someone’s life through the use of sound is why I come to work each day.” When not working, Dr. Hensarling enjoys travel, reading, gardening and time with family.

“Virtual care is vital to the progression of our field. Things happen that can be addressed simply and easily in a virtual format. Things also happen at off hours. Providing care both remotely and at non-office hours gives greater flexibility, service, and ease for both the patient and their provider. It is also important for those that are not fortunate enough to have a clinic close to their home. It can broaden the number of patients we are able to support more fully.”

“One of my best memories working with virtual care happened just after a patient had surgery on her leg and was not able to drive. Through virtual care we were able to correct the issue with her aids in a way that was both safe for her and enabled her to more easily communicate with those taking care of her. She was so grateful for the support while she was not able to leave her home.”

gail brown
Audiologist
gail brown
Gail Brown

Audiologist

Dr. Gail Brown, Au.D., is a licensed audiologist who has worked in various settings including hospitals, ENT offices, and in a private practice since 2005. She has extensive knowledge and experience diagnosing and treating hearing problems. Gail earned her master’s degrees from the University of Massachusetts in 2005 and her Doctorate in Audiology from Salus University in 2009. In her free time, she enjoys spending time with her family and enjoying the outdoors.

“I believe that virtual care is a great support to our patients as we can provide exceptional service outside of regular business hour,” said Gail. “Being able to troubleshoot over the phone provides our clients with immediate solutions in the comfort of their own home. I recently helped a client who hearing aids stopped working. She had a severe hearing loss and was so grateful to be hearing well again.”

jenelyn cavallo
Hearing Instrument Specialist Lic.#8824
jenelyn cavallo
Jenelyn Cavallo

Hearing Instrument Specialist Lic.#8824

Jenelyn Cavallo is a Remote Care and Telehealth Care Coach member at HearingLife Hearing Aid Center. She completed her degree in nursing at Our Lady of Fatima University Philippines in 2008. She’s been part of the hearing healthcare field since 2018, after she moving to the United States. Her passion for caring for people is natural and she is committed to providing the best hearing potential to her clients. On her free time, she enjoys travelling, hiking and spending time with her husband and dog.

“I believe virtual care is essential. It gives us an opportunity to help our clients access care outside in-person visits to the clinic. As technology evolves, healthcare evolves with remote care.”

“One of my favorite experiences with virtual care was assisting one of our clients who was travelling to spend time with her grandkids. Her hearing devices were not working properly, and there was no HearingLife location nearby. I was able to virtually assist her and get her hearing aids working optimally. She was very happy being able to hear her grandkids while spending time with them. It is very rewarding to hear her voice genuinely happy, thanking me for the help.”

mackenzie connor
Hearing Instrument Specialist
mackenzie connor
MacKenzie Connor

Hearing Instrument Specialist

MacKenzie Connor is one of the On Demand Remote Specialist. She graduated from the University of West Georgia in 2020, then started pursuing her passion for helping people hear better in 2021. She enjoys summers at the lake with family and cheering on the Braves at Truist Park!

“I believe virtual care is important to be more readily available to our patients outside of regular office hours, and to help resolve issues at a faster pace. I enjoy making people smile and feel less overwhelmed when struggling to hear.”

“During my time with On Demand I have many different interactions with patients all over the country. I value my work, and the satisfaction of patients and their hearing ability. I strive to be uplifting, and positive in conflict to the best of my ability; to leave patients feeling less overwhelmed and resolve issues from the comfort of their home!”

matthew feeser
Audiologist
matthew feeser
Matthew Feeser

Audiologist

Matt is a Hearing Care Provider with HearingLife in Southeastern Pennsylvania. After helping his wife navigate the difficult world of diagnosing her hearing loss and receiving treatment, he wanted to provide others with kind of service and care they had received and entered the Hearing Care world. He's incredibly passionate about his work after seeing how life changing proper treatment and care has been for his wife and her family, who all struggle with hearing loss.

"Working with OnDemand has allowed me to make a positive impact in people's hearing health journey all around the country. Each time I'm able to fix even a tiny issue for a person, I'm filled with such joy and I'm so thankful to be a part of a team that offers this level of care to our HearingLife family."

Matt and his wife lived in Hawai'i for ten years but relocated back to PA to be closer to both of their families. He's also an award-winning landscape photographer, who has traveled the world and loves sharing images of their adventures. The couple enjoys traveling, being on the water in their canoe, gardening and raising their ten chickens on their small homestead.

megan burton
Audiologist
megan burton
Megan Burton

Audiologist

Dr. Megan Burton is a Hearing Care Provider and Remote Care Specialist with HearingLife. She began working in the hearing healthcare field in 2016 and completed her Doctorate of Audiology at Bloomsburg University of Pennsylvania in 2020. She understands the importance of healthy hearing and the need to stay connected with family and friends. She has seen first-hand both personally and professionally how hearing affects every aspect of a person’s life. She strives to provide superior individualized care to everyone she helps. When not working she enjoys time with her husband, and two young children in any outdoor activity!

“I believe access to virtual care is an up-and-coming part of healthcare, especially hearing healthcare and I am excited to take part in the ability to help people who otherwise may not have immediate access to their providers, so they don’t miss out on everyday enjoyment via their hearing aids.”

“My favorite experience with virtual care thus far has been talking to a patient through reconnecting their phone to their hearing aids via Bluetooth so they could be a part of a family gathering they could not attend in person! Both the patients face once getting it sorted and their family later reaction to their participation made my week!”

michael ruccio
Audiologist
michael ruccio
Michael Ruccio

Audiologist

Dr. Michael Ruccio is an OnDemand remote Care Coach with HearingLife, specializing in audiology. He obtained his doctorate degree in Audiology (Au.D.) from Salus University in 2017, marking the beginning of his career in hearing healthcare. Since then, he has been dedicated to serving the hearing-impaired community, not only in his local area, but also worldwide.

Dr. Ruccio recognizes that the field of hearing healthcare can be challenging to navigate, particularly for individuals with hearing impairments who may lack proper resources. When presented with the opportunity to expand his expertise to those who couldn't physically visit an office, he enthusiastically embraced it. Through OnDemand remote care, he can reach individuals who may not have easy access to in-person services and provide them with the assistance they need.

One of Dr. Ruccio’s most memorable experiences with virtual care was when he helped someone remotely adjust their hearing aids. The individual's regular provider at the office they attended was temporarily unavailable, and Dr. Ruccio was able to make a quick adjustment and inform the regular provider of the changes made. This highlights the value and effectiveness of virtual care in providing timely support and ensuring continuity of care.

Dr. Ruccio believes that virtual care brings a new level of outreach to the field of hearing healthcare, and he envisions its continued growth in the future. By leveraging technology, he can offer his expertise and assistance to individuals worldwide, expanding access to hearing healthcare services. His passion for serving the hearing-impaired community and his commitment to improving their quality of life drive his dedication to virtual care and its potential for positive impact.

michelle singer
Audiologist
michelle singer
Michelle Singer

Audiologist

Michelle Singer is a Doctor of Audiology and Remote Care Specialist for HearingLife. She completed her Doctorate in Clinical Audiology from City University of New York and began working in the hearing healthcare field in 2018. Michelle has been an associate professor in the Speech and Hearing field at both the University of Florida and Yeshiva University. She has a passion for teaching those around her about the benefits of better hearing through new and innovative technology.

Michelle prides herself on providing the most personalized and family-centered care and believes that access to services like OnDemand remote care are vital for success. When not helping people hear better, she is usually traveling or spending time with her dog.

patricia landvatter
Hearing Instrument Specialist #1243
patricia landvatter
Patricia Landvatter

Hearing Instrument Specialist #1243

Patricia Landvatter was born and raised on her family’s dairy farm in Kewaskum, WI and still lives there today. Starting in February 2002, Patricia worked as an office manager for a small private hearing aid practice. In 2005, she passed the Wisconsin State Boards to become Hearing Instruments Specialist.

Patricia has been in the West Bend area for almost 22 years working with the hearing impaired. She has had the opportunity to gain experience in hearing instrument sciences, a variety of hearing instruments, and hearing loss. Patricia enjoys having dedicated time to spend with people and their families to reach a common goal of enhancing the communication process. Virtual care is so important in opening an extended field of care for people. As technology progresses, so does our need to venture outside our office.

Over the years of working with people with hearing impairment, she discovered that each person is truly an individual and strives to help them reach their goals in better hearing. What better way to take care of people inside and outside of the office setting.

sarah thomas
Hearing Instrument Specialist
sarah thomas
Sarah Thomas

Hearing Instrument Specialist

Sarah Thomas is a Hearing Instrument Specialist for HearingLife in eastern North Carolina. She has been in the hearing healthcare field since 2015. She became involved in hearing care to help improve the quality of life of those with hearing loss and make hearing as effortless as possible for everyone.

"I started working with on demand virtual care to help patients who otherwise could not come in to see their provider,” said Sarah. “Virtual care has recently become a big part of some healthcare industries and will only get bigger with time, especially in this booming technology age, so I think more people will start utilizing it."

In her free time, she enjoys spending time with her son and traveling.

seraya ghoneim
Hearing Instrument Specialist License #1241
seraya ghoneim
Seraya Ghoneim

Hearing Instrument Specialist License #1241

Seraya Ghoneim completed her education in 2009 at James Madison University. She began working for a surgical implant company to provide improved hearing for those who have single-sided deafness. Shortly after, in 2014 she was granted the opportunity to join the HearingLife, and has been with the company since. As a lifetime hearing aid user, Seraya understands what it is like to struggle with hearing loss and the importance of having optimal technology to improve her quality of life. She loves sharing her knowledge and experience with others.

"As an OnDemand Care Coach, I have been able to provide support for patients who are traveling for work, have an important event to attend, or are simply unable to get to the nearest clinic. It is important for these patients to have immediate access to the care they need."

Outside of work she enjoys spending time with her family and friends at the beach, traveling, and cycling.

sharon stoor
Hearing Aid Dispenser, NJ License #572
sharon stoor
Sharon Stoor

Hearing Aid Dispenser, NJ License #572

Sharon A. Stoor, BC-HIS, ACA, has specialized in fitting hearing aids, aural rehabilitation and counseling since 1986. She received a B.A. degree in Speech, Language and Hearing Sciences from Douglass College, is nationally board certified and has completed coursework through the American Conference of Audioprosthology. Sharon has been with HearingLife since 2011, and a member of the OnDemand team for over a year. When she is not working, Sharon loves to spend time with family, travel and enjoy outdoor activities.

“The OnDemand Team provides an important service. Many people cannot easily access in-office services, or they need guidance on a weekend when most offices are not open. When they cannot communicate due to hearing loss, they become isolated, frustrated and depressed. Virtual care providers can help with solutions that may hold them over until they are able to visit an office, or make an office visit unnecessary. I am looking forward to expanding virtual services as technology improves.”

“I’ll never forget my first day on the OnDemand line. Someone called in from an area where the office hadn’t been open full time. He wanted his father to hear at a large family event over the weekend. I guided the son through the process of cleaning the aids, changing the wax filters and the domes. When he heard the aids begin to work, he actually started screaming with joy. It was as if he scored the winning touchdown in a big game. I knew at that moment how important this service is.”

theodore bunn
NJ Hearing Aid Dispenser Lic. #25MG00106700
theodore bunn
Theodore Bunn

NJ Hearing Aid Dispenser Lic. #25MG00106700

Theodore “Ted” Bunn is a Remote Care and Telehealth consultant for HearingLife. He has been a hearing care professional helping people hear better since 2003. Ted considers his career very rewarding, as he has been able to impact people’s lives in a positive way by helping them communicate more effectively with their loved ones.

zachary barton
Supervisor, Hearing Instrument Specialist
zachary barton
Zachary Barton

Supervisor, Hearing Instrument Specialist

Zachary is the Remote Care and Telehealth Supervisor for HearingLife. He completed his education at Ohio University in 2016 and began working in the hearing healthcare field in 2017. He became involved with hearing care after developing a passion for helping people communicate better. When he’s not working, he enjoys travel, hiking and the great outdoors.

“I believe virtual care is important for many reasons. As technology improves and develops, virtual care will provide opportunities to help people in areas that are remote and where access to healthcare is limited. I want to bring healthcare to a broader and wider variety of individuals, and through virtual care we can make this a reality.”

“One of my favorite experiences with virtual care was assisting one of our clients who was preparing for his granddaughter’s wedding. His hearing devices were not working properly, and he lived far away from the nearest HearingLife location. I was able to virtually assist this person and get his hearing devices working optimally in time for his granddaughter’s wedding. He was thrilled.”

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Hearing Care Provider
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Bailey Blasinsky

Hearing Care Provider

Bailey Blasinsky is both a member of the Remote Care team and a Hearing Care Provider for Northeast Ohio. She completed her education at Kent State University in 2021 and immediately began working in the hearing healthcare field. She has a special connection and understanding for hearing health care due to her sister having Auditory Processing Disorder and needing hearing assistance from a young age. When she is not working, she enjoys finding new places to eat and explore with her husband, dog, and daughter.

“I believe virtual care is a vital part of health care today due to technology evolving and allowing providers to help those who may have circumstances not allowing them to leave the house. My goal as provider is to help as many people as possible hear the best they can to give them a high quality of life, and virtual care allows me to do that.”

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Hearing Instrument Specialist
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Stephanie Dymek

Hearing Instrument Specialist

Stephanie Dymek is a Remote Care Hearing Instrument Specialist for HearingLife. She graduated from Worcester State University in 2015. Stephanie started as an audiology assistant at her local hospital and then transitioned to working for the Clarke Schools for Hearing and Speech as an audiology assistant and hearing instrument specialist. She is passionate about working with people of all ages who have hearing loss. When she’s not working, she loves reading, going to the beach with her dog, and crafting.

“Virtual care allows us to connect clients all over the country who are in areas where access to healthcare is sparse. It makes a difference in their hearing aid journey knowing someone is always there to help.”

“Through virtual care I had a client who was pressed for time and waiting for an important call from his doctor. We were able to fix the problem with his Bluetooth just in time for him to take his call. Sometimes it’s the small things that can make someone’s day.”

Virtual Resources

Virtual resources available for anyone who has a smartphone, computer or tablet.

Call now 888-277-3802

TunedIn Webinar Series: First Steps to Better Hearing

To help you learn all about life with your new hearing aids, we offer a free, live webinar series. A panel of our hearing care experts will discuss the primary topics new hearing aid users want to know most about:

  • Cleaning and maintenance
  • Connectivity and Bluetooth™
  • Common new-user challenges such as battery management, discomfort or irritation, adjustment period and sound overload
  • OnDemand services

Plus, an interactive open Question & Answer session at the end of the webinar.
 
Webinars are offered twice a week.*** Attending a webinar session will help answer questions or concerns you may have.

Webinars will be held Mondays at 1pm ET/2pm PT and Wednesdays at 6pm ET/3pm PT

***Webinar schedule subject to change.

 
Weekdays
Weekdays
8:30AM – 10PM EDT
Weekends
Weekends
9:30AM – 3PM EDT