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Weekdays
5PM – 10PM EDT
Weekends
9:30AM – 3PM EDT
HearingLife is your expert resource.
Backed by over a century of hearing healthcare experience, our team of knowledgeable hearing care specialists stand ready to help you better understand your hearing loss, and your treatment options.
Our customers say
9.4/10
9.4/10
Based on 114,924 reviews
OnDemand services available to everyone.
Our OnDemand expert team of hearing care professionals is available to provide assistance via phone or virtual consultation, to help you with any of your questions about:
• Hearing loss and treatment options
• Prescription hearing aids
• Over-the-counter hearing aids
Expert hearing care resources now available free to everyone in the U.S.+
Meet our OnDemand Team
Free Live Webinars
OnDemand helped 94.3% of customers resolve their issues on the first call.
OnDemand Testimonials
Very knowledgeable. Reliable.
Larry K.
Shallotte, NC
It did not take too long to get help, even though it was after 5PM. I was glad to hear that your staff was available OnDemand.”
Olga K.
Orleans, MA
Very friendly and helpful.
Mari G.
Manitowoc, WI
Very congenial and patient... but wasn't able to resolve the issue of pairing my hearing aids with my laptop
Twila H.
Hopkins, MN
Mike, the customer service rep with whom I had the pleasure of interacting, did a great job and was a genuine joy to deal with. He deserves to be recognized for that. Kudos to him! 👍
Michael H.
Fond du Lac, WI
Xavier helpfully explained that Amber, the IT expert, would return my call in about an hour. Right on time, Amber called and very patiently walked us through the various steps in pairing my Intent 1 hearing aids to my iPad or iPhone! Very positive support for which we are so grateful.
Harry H.
Jacksonville Beach, FL
On the webinar, my questions were answered. When I spoke with OnDemand, I was helped connecting my hearing aids, like ear buds, to my phone. That is great.
Katrina B.
Sterling Heights, MI
Very personable and friendly. Was very honest with resolution, and once I took it in, was done immediately.
Taniya S.
Cary Maynard, NC
Called back quickly, was patient, solved the problem.
Mark B.
Farragut Kingston, TN
Saved me on this Saturday for granddaughter’s wedding. I can hear!
Donald D.
Center Line, MI
Always there for you when you need assistance! Buy online and you will not have that!
Richard L.
Syracuse, NY
The customer service rep was really helpful getting the hearing aids and my phone paired, and getting the sound in both ears, not just one. She also answered my question about batteries.
Marjorie M.
East Lansing, MI
Being a Sunday, of Memorial Day weekend that is, I got prompt, friendly help from Michael who got my left side aid up and running within 20 minutes. Thanks!
– David D.
Grand Rapids, MI
Services available exclusively for HearingLife customers.
Your Care Coach is here for you++ for the following:
• Counseling
• Troubleshooting
• Onboarding
• Connectivity
• Repairs
• Replacements
OnDemand Support: 888.277.3802
WEEKDAYS: 5PM – 10PM EDT
WEEKENDS: 9AM – 3PM EDT
During regular business hours, please call your local HearingLife office.
Your Care Coach is here for you++ for the following:
• Counseling
• Troubleshooting
• Onboarding
• Connectivity
• Repairs
• Replacements
OnDemand Support: 888.277.3802
WEEKDAYS: 5PM – 10PM EDT
WEEKENDS: 9AM – 3PM EDT
During regular business hours, please call your local HearingLife office.
Have more questions?
Our Learn with HearingLife section may have what you need to know!
+For medical emergencies, please call 911 or go to your local emergency room. During regular business hours, contact your local HearingLife office who may be able to offer virtual care services. OnDemand is a complimentary service in addition to the services normally provided at our offices.
++The availability of some services varies by state. See office for details. Closed on Federal holidays.
Weekdays
5PM – 10PM EDT
Weekends
9:30AM – 3PM EDT
Meet the Team
Amber Barr
Hearing Aid Dispenser Lic. #HA-8491, BC-HIS
Amber Barr
Hearing Aid Dispenser Lic. #HA-8491, BC-HIS
Amber Scheppers-Barr has been a member of the HearingLife family since 2017. She graduated with a Bachelor of Arts degree from the University of Nebraska. She then went on to become certified by the National Board for Certification in Hearing Instrument Sciences (NBC-HIS) in 2019. Amber is a Hearing Care Provider at HearingLife’s San Clemente, CA office, as well as an OnDemand Care Coach.
She prides herself on offering professional and compassionate care throughout the hearing care process. With OnDemand, Amber can help people across the country, and she enjoys being able to guide callers through their concerns and offer the best recommendations possible. Amber recalled one memorable call where she helped an individual on vacation find a HearingLife office when their device stopped working. She understands the importance of providing care for those that are not able to visit our locations.
Outside the office, Amber enjoys spending time with her family and watching her daughters play sports, going to the beach, and taking her three dogs for walks.
Anna Williams
Hearing Instrument Specialist Lic. #IL.03309
Anna Williams
Hearing Instrument Specialist Lic. #IL.03309
Anna Williams is an OnDemand remote care and telehealth provider for HearingLife. She is also a provider established in-office in Zanesville, Ohio. Anna is licensed by the Ohio Speech and Hearing Professionals Board as a Hearing Instrument Specialist. Anna Graduated in 2005 with a Bachelor of Science degree in Chemistry from Georgia Southern University. She is also a member of the International Hearing Society. Over the course of many years, she has built a successful career helping the hearing impaired.
Anna enjoys helping customers via telehealth and believes this service is imperative, due to the growing role of technology in the industry. "I have many examples, but my favorite experiences working for OnDemand are always around the holidays. Offices are closed, patients are with their loved ones and desperate for help. A quick phone call to us gets them back to hearing their family again for those precious moments. They are so grateful, and it is the greatest feeling to help them!"
Anna has three children and all three are involved in sports, so her free time is busy with their activities. She enjoys traveling with her family and reading when she has a spare moment!
Brianna Rangel
Hearing Care Provider
Brianna Rangel
Hearing Care Provider
Brianna Rangel is a Ventura, California local currently pursuing a Bachelor of Science degree in Medical Studies at ASU and about 5 years of experience in the field the hearing health industry. She believes virtual care is crucial because it breaks down access barriers, especially for those who may have difficulty traveling. One memorable experience for Brianna was helping a 98-year-old woman understand Bluetooth technology, and how to properly stream, bridging the gap between her understanding and the technology of this time.
Outside of work, she enjoy working out, delving into human physiology through reading, and experimenting with cooking meals from different cultures.
Emily Mostardo
Hearing Instrument Specialist, Lic. #3570
Emily Mostardo
Hearing Instrument Specialist, Lic. #3570
Emily Mostardo is a Remote Care Technician and Licensed Hearing Instrument Specialist for HearingLife. She completed her education at the University of Iowa in 2020, with a degree in Speech and Hearing Science. Having several family members with hearing loss has made her very passionate about hearing healthcare.
“Virtual care has become an essential tool in the healthcare industry. We provide an easier way to perform critical services to some who may live outside of a certain area, as well as those who need a quick fix from home. Not only do you have a professional on the phone with you providing guidance on proper device use, maintenance, and troubleshooting: you are promised a tailored and personalized experience.”
“Emily worked hard to solve my problem. She is knowledgeable and personable.”- OnDemand User.
“Virtual care is fulfilling as a provider because I get to solve problems and make people’s day without them having to leave the house. It brings me joy helping others with their concerns at such a quick rate.”
Outside of work, you can find Emily taking care of her cats and plants, hiking on the trails, and cooking meals for friends and family.
Gail Brown
Audiologist
Gail Brown
Audiologist
Dr. Gail Brown, Au.D., is a licensed audiologist who has worked in various settings including hospitals, ENT offices, and in a private practice since 2005. She has extensive knowledge and experience diagnosing and treating hearing problems. Gail earned her master’s degrees from the University of Massachusetts in 2005 and her Doctorate in Audiology from Salus University in 2009. In her free time, she enjoys spending time with her family and enjoying the outdoors.
“I believe that virtual care is a great support to our patients as we can provide exceptional service outside of regular business hour,” said Gail. “Being able to troubleshoot over the phone provides our clients with immediate solutions in the comfort of their own home. I recently helped a client who hearing aids stopped working. She had a severe hearing loss and was so grateful to be hearing well again.”
MacKenzie Connor
Hearing Instrument Specialist
MacKenzie Connor
Hearing Instrument Specialist
MacKenzie Connor is one of the On Demand Remote Specialist. She graduated from the University of West Georgia in 2020, then started pursuing her passion for helping people hear better in 2021. She enjoys summers at the lake with family and cheering on the Braves at Truist Park!
“I believe virtual care is important to be more readily available to our patients outside of regular office hours, and to help resolve issues at a faster pace. I enjoy making people smile and feel less overwhelmed when struggling to hear.”
“During my time with On Demand I have many different interactions with patients all over the country. I value my work, and the satisfaction of patients and their hearing ability. I strive to be uplifting, and positive in conflict to the best of my ability; to leave patients feeling less overwhelmed and resolve issues from the comfort of their home!”
Megan Burton
Audiologist
Megan Burton
Audiologist
Dr. Megan Burton is a Hearing Care Provider and Remote Care Specialist with HearingLife. She began working in the hearing healthcare field in 2016 and completed her Doctorate of Audiology at Bloomsburg University of Pennsylvania in 2020. She understands the importance of healthy hearing and the need to stay connected with family and friends. She has seen first-hand both personally and professionally how hearing affects every aspect of a person’s life. She strives to provide superior individualized care to everyone she helps. When not working she enjoys time with her husband, and two young children in any outdoor activity!
“I believe access to virtual care is an up-and-coming part of healthcare, especially hearing healthcare and I am excited to take part in the ability to help people who otherwise may not have immediate access to their providers, so they don’t miss out on everyday enjoyment via their hearing aids.”
“My favorite experience with virtual care thus far has been talking to a patient through reconnecting their phone to their hearing aids via Bluetooth so they could be a part of a family gathering they could not attend in person! Both the patients face once getting it sorted and their family later reaction to their participation made my week!”
Michael Ruccio
Audiologist
Michael Ruccio
Audiologist
Dr. Michael Ruccio is an OnDemand remote Care Coach with HearingLife, specializing in audiology. He obtained his doctorate degree in Audiology (Au.D.) from Salus University in 2017, marking the beginning of his career in hearing healthcare. Since then, he has been dedicated to serving the hearing-impaired community, not only in his local area, but also worldwide.
Dr. Ruccio recognizes that the field of hearing healthcare can be challenging to navigate, particularly for individuals with hearing impairments who may lack proper resources. When presented with the opportunity to expand his expertise to those who couldn't physically visit an office, he enthusiastically embraced it. Through OnDemand remote care, he can reach individuals who may not have easy access to in-person services and provide them with the assistance they need.
One of Dr. Ruccio’s most memorable experiences with virtual care was when he helped someone remotely adjust their hearing aids. The individual's regular provider at the office they attended was temporarily unavailable, and Dr. Ruccio was able to make a quick adjustment and inform the regular provider of the changes made. This highlights the value and effectiveness of virtual care in providing timely support and ensuring continuity of care.
Dr. Ruccio believes that virtual care brings a new level of outreach to the field of hearing healthcare, and he envisions its continued growth in the future. By leveraging technology, he can offer his expertise and assistance to individuals worldwide, expanding access to hearing healthcare services. His passion for serving the hearing-impaired community and his commitment to improving their quality of life drive his dedication to virtual care and its potential for positive impact.
Michelle Singer
Audiologist
Michelle Singer
Audiologist
Michelle Singer is a Doctor of Audiology and Remote Care Specialist for HearingLife. She completed her Doctorate in Clinical Audiology from City University of New York and began working in the hearing healthcare field in 2018. Michelle has been an associate professor in the Speech and Hearing field at both the University of Florida and Yeshiva University. She has a passion for teaching those around her about the benefits of better hearing through new and innovative technology.
Michelle prides herself on providing the most personalized and family-centered care and believes that access to services like OnDemand remote care are vital for success. When not helping people hear better, she is usually traveling or spending time with her dog.
Patricia Landvatter
Hearing Instrument Specialist #1243
Patricia Landvatter
Hearing Instrument Specialist #1243
Patricia Landvatter was born and raised on her family’s dairy farm in Kewaskum, WI and still lives there today. Starting in February 2002, Patricia worked as an office manager for a small private hearing aid practice. In 2005, she passed the Wisconsin State Boards to become Hearing Instruments Specialist.
Patricia has been in the West Bend area for almost 22 years working with the hearing impaired. She has had the opportunity to gain experience in hearing instrument sciences, a variety of hearing instruments, and hearing loss. Patricia enjoys having dedicated time to spend with people and their families to reach a common goal of enhancing the communication process. Virtual care is so important in opening an extended field of care for people. As technology progresses, so does our need to venture outside our office.
Over the years of working with people with hearing impairment, she discovered that each person is truly an individual and strives to help them reach their goals in better hearing. What better way to take care of people inside and outside of the office setting.
Sarah Thomas
Hearing Instrument Specialist
Sarah Thomas
Hearing Instrument Specialist
Sarah Thomas is a Hearing Instrument Specialist for HearingLife in eastern North Carolina. She has been in the hearing healthcare field since 2015. She became involved in hearing care to help improve the quality of life of those with hearing loss and make hearing as effortless as possible for everyone.
"I started working with on demand virtual care to help patients who otherwise could not come in to see their provider,” said Sarah. “Virtual care has recently become a big part of some healthcare industries and will only get bigger with time, especially in this booming technology age, so I think more people will start utilizing it."
In her free time, she enjoys spending time with her son and traveling.
Seraya Ghoneim
Hearing Instrument Specialist License #1241
Seraya Ghoneim
Hearing Instrument Specialist License #1241
Seraya Ghoneim completed her education in 2009 at James Madison University. She began working for a surgical implant company to provide improved hearing for those who have single-sided deafness. Shortly after, in 2014 she was granted the opportunity to join the HearingLife, and has been with the company since. As a lifetime hearing aid user, Seraya understands what it is like to struggle with hearing loss and the importance of having optimal technology to improve her quality of life. She loves sharing her knowledge and experience with others.
"As an OnDemand Care Coach, I have been able to provide support for patients who are traveling for work, have an important event to attend, or are simply unable to get to the nearest clinic. It is important for these patients to have immediate access to the care they need."
Outside of work she enjoys spending time with her family and friends at the beach, traveling, and cycling.
Sharon Stoor
Hearing Aid Dispenser, NJ License #572
Sharon Stoor
Hearing Aid Dispenser, NJ License #572
Sharon A. Stoor, BC-HIS, ACA, has specialized in fitting hearing aids, aural rehabilitation and counseling since 1986. She received a B.A. degree in Speech, Language and Hearing Sciences from Douglass College, is nationally board certified and has completed coursework through the American Conference of Audioprosthology. Sharon has been with HearingLife since 2011, and a member of the OnDemand team for over a year. When she is not working, Sharon loves to spend time with family, travel and enjoy outdoor activities.
“The OnDemand Team provides an important service. Many people cannot easily access in-office services, or they need guidance on a weekend when most offices are not open. When they cannot communicate due to hearing loss, they become isolated, frustrated and depressed. Virtual care providers can help with solutions that may hold them over until they are able to visit an office, or make an office visit unnecessary. I am looking forward to expanding virtual services as technology improves.”
“I’ll never forget my first day on the OnDemand line. Someone called in from an area where the office hadn’t been open full time. He wanted his father to hear at a large family event over the weekend. I guided the son through the process of cleaning the aids, changing the wax filters and the domes. When he heard the aids begin to work, he actually started screaming with joy. It was as if he scored the winning touchdown in a big game. I knew at that moment how important this service is.”
Stephanie Dymek
Hearing Instrument Specialist
Stephanie Dymek
Hearing Instrument Specialist
Stephanie Dymek is a Remote Care Hearing Instrument Specialist for HearingLife. She graduated from Worcester State University in 2015. Stephanie started as an audiology assistant at her local hospital and then transitioned to working for the Clarke Schools for Hearing and Speech as an audiology assistant and hearing instrument specialist. She is passionate about working with people of all ages who have hearing loss. When she’s not working, she loves reading, going to the beach with her dog, and crafting.
“Virtual care allows us to connect clients all over the country who are in areas where access to healthcare is sparse. It makes a difference in their hearing aid journey knowing someone is always there to help.”
“Through virtual care I had a client who was pressed for time and waiting for an important call from his doctor. We were able to fix the problem with his Bluetooth just in time for him to take his call. Sometimes it’s the small things that can make someone’s day.”
Theodore Bunn
NJ Hearing Aid Dispenser Lic. #25MG00106700
Theodore Bunn
NJ Hearing Aid Dispenser Lic. #25MG00106700
Theodore “Ted” Bunn is a Remote Care and Telehealth consultant for HearingLife. He has been a hearing care professional helping people hear better since 2003. Ted considers his career very rewarding, as he has been able to impact people’s lives in a positive way by helping them communicate more effectively with their loved ones.
Zachary Barton
Manager, On Demand and Remote Care
Zachary Barton
Manager, On Demand and Remote Care
Zachary is the Remote Care and Telehealth Supervisor for HearingLife. He completed his education at Ohio University in 2016 and began working in the hearing healthcare field in 2017. He became involved with hearing care after developing a passion for helping people communicate better. When he’s not working, he enjoys travel, hiking and the great outdoors.
“I believe virtual care is important for many reasons. As technology improves and develops, virtual care will provide opportunities to help people in areas that are remote and where access to healthcare is limited. I want to bring healthcare to a broader and wider variety of individuals, and through virtual care we can make this a reality.”
“One of my favorite experiences with virtual care was assisting one of our clients who was preparing for his granddaughter’s wedding. His hearing devices were not working properly, and he lived far away from the nearest HearingLife location. I was able to virtually assist this person and get his hearing devices working optimally in time for his granddaughter’s wedding. He was thrilled.”
Virtual Resources
Virtual resources available for anyone who has a smartphone, computer or tablet.
Call now 888-277-3802
TunedIn Webinar Series: First Steps to Better Hearing
To help you learn all about life with your new hearing aids, we offer a free, live webinar series. A panel of our hearing care experts will discuss the primary topics new hearing aid users want to know most about:
- Cleaning and maintenance
- Connectivity and Bluetooth™
- Common new-user challenges such as battery management, discomfort or irritation, adjustment period and sound overload
- OnDemand services
Plus, an interactive open Question & Answer session at the end of the webinar.
Webinars are offered twice a week.*** Attending a webinar session will help answer questions or concerns you may have.
Webinars will be held Mondays at 1pm ET/2pm PT and Wednesdays at 6pm ET/3pm PT
***Webinar schedule subject to change.
Weekdays
5PM – 10PM EDT
Weekends
9:30AM – 3PM EDT