Online Booking FAQs

I booked my appointment. What happens next?
You will receive an email confirmation from HearingLife shortly after you complete your booking. In addition, we will call you approximately 24 hours before your appointment to reconfirm. If you provided a cell phone number, we will also send a reminder via text message.

Can I change my appointment online?
No. Please call (888) 892-0115 to reschedule your appointment.  

I need to cancel. How do I do that?
To cancel an appointment, please call (888) 892-0115. 

I hit the back button and cannot find my appointment.
For technical questions, please call (888) 892-0115. 

I booked my appointment but never received a confirmation.
If you made an appointment but haven’t received a confirmation by email, phone or text, please call (888) 892-0115 to reconfirm your appointment. 

If I’m booking an appointment for someone else, do I put my information or their information?
Please provide the name and contact information for the person needing a hearing assessment. You can provide your phone number or email address if you schedule their appointments.

How do I find a hearing aid center near me?
We have more than 600 locations. Please go to to find a center near you.  

What if I purchased a pair of hearing aids and want to return them?
Please call (844) 836-5003 for information about returns. 

Can I use insurance for my appointment?
For information about insurance, please go to For Medicare-related questions, please see: You can also call (888) 379-7214 to ask about individual plans and coverage for hearing-related care at HearingLife.

I already have hearing aids and just need an adjustment. Can I book a service appointment online?
Service appointments are shorter than hearing assessments. Please call (844) 836-5003 to book your service-related appointment.  

What are your hours?
For questions about appointments, our service center is available Monday-Friday 7:30 AM – 9:00 PM, Saturday and Sunday 8:30 AM to 5:00 PM (Eastern). Our hearing aid center offices vary by location. Please call (844) 836-5003 or go to to find individual office hours. 

Do you have walk-in hours?
Can I book an appointment during walk-in hours? For many HearingLife offices, walk-in hours are between 1 PM – 2 PM. During this time our centers see clients on a first-come-first-served basis for adjustments, cleanings and other quick assistance. So we can be more efficient, we do not offer screenings or assessments during walk-in hours. 

I saw you had a promotion. How do I take advantage of the offer?
Please call (844) 836-5003 for specific information on special offers or other promotions.

Is the hearing assessment free?
In most cases it is, however some of our locations do not offer a complimentary hearing assessment. 

Complimentary hearing assessment is not valid at the following locations: East Valley Hearing Center Inc., A HearingLife Company, 6262 E Broadway Rd, Suite 103, Mesa, AZ 85206 | Hearing, Balance and Speech Center, A HearingLife Company, 11 Harrison Avenue, Branford, CT 06405 | Hearing, Balance and Speech Center, A HearingLife Company, 291 Queen Street, Bristol, CT 06010 | Hearing, Balance and Speech Center, A HearingLife Company, 2661 Dixwell Avenue, Hamden, CT 06518 | Hearing, Balance and Speech Center, A HearingLife Company, 148 East Avenue, Suite 3L, Norwalk, CT 06851 | Hearing, Balance and Speech Center, A HearingLife Company, 25 Fair Street, Wallingford, CT 06492 | Hearing, Balance and Speech Center, A HearingLife Company, 171 Grandview Ave., Suite 203, Waterbury, CT 06708 | Audubon Medical Campus (Located in Colorado ENT & Allergy), 3030 North Circle Drive, Suite 300, Colorado Springs, CO 80909 | Saint Francis Medical Campus, NorthCare Pavilion (Located in Colorado ENT & Allergy), 6071 East Woodmen Road, Suite 325, Colorado Springs, CO 80923 | 2051 Art Museum Dr., Jacksonville, FL 32207 | Sacred Heart Pace Medical Office Building, 3754 US Highway 90, Suite No. 350, Pace, FL 32571 | Sacred Heart Hospital Campus, 5147 North 9th Avenue, Suite 315, Pensacola, FL 32504 | 141 Mack Bayou Loop, Suite 202, Santa Rosa Beach, FL 32459 | 1441 Parkway Drive, Blackfoot, ID 83221 | 3345 Merlin Drive, Suite 200, Idaho Falls, ID 83404 | 256 N. 2nd E., Suite 3, Rexburg, ID 83440 | 100 East Northwood Street, Greensboro, NC 27401 | 401 A West Decatur St., Madison, NC 27025 | Family Audiology, A HearingLife Company, 800 Hooper Road, Suite 370, Endicott, NY 13760 | Family Hearing Center, A HearingLife Company, 18 Westage Business Center Drive, Fishkill, NY 12524 | Kenwood Hearing Centers, A HearingLife Company, 960 W. Wooster, Bowling Green, OH 43402 | Kenwood Hearing Centers, A HearingLife Company, 3450 W. Central Ave., Toledo, OH 43606 | Kenwood Hearing Centers, A HearingLife Company, 725 S. Shoop Ave., Wauseon, OH 43567 | Audiology Professionals, A HearingLife Company, 1600 Valley River Dr, Suite 395, Eugene, OR 97401 | 107 West 5th North Street, Summerville, SC 29483 | Arlington Hearing Center, A HearingLife Company, 2500 Wilson Blvd #105, Arlington, VA 22201 | 685 S. Washington St., Afton, WY 83110.

We are providing a safe environment
in our offices.